Admins struggle to keep users safe in a post-COVID world

stressed worker

A new survey of 600 IT admins finds almost a third say that their biggest challenge is keeping users secure, while 67 percent say they are stuck in a daily grind of provisioning services and apps, managing user identities, dealing with employees who have ignored best IT practices, and helping onboard new staff.

The study from Remotely also finds 28 percent say ensuring the tools remote IT teams have access to are as good or better than the ones they have on site is the problem teams struggle with the most. Following closely are: remaining as productive as they were in the office, collaboration among the sysadmin / IT admin team, and tracking their own performance.

When asked about what they spent most time doing during the pandemic, ensuring business continuity ranks first, followed by protecting users from themselves and fighting attempts to hack or compromise the network.

“In the modern computing era, nothing has been more seismically disruptive to companies than the shift to remote work over the past two years.” says Tyler Rohrer, founder and CEO of Remotely. “Think about it: early in the pandemic, over the span of only two months, most of the corporate world left the office and was forced to dial into their networks. This left IT and systems admins scrambling just to keep the lights on, never mind ensuring the resilience of their networks’ security, which has also come under unprecedented assault. That was two years ago, and since then sysadmins are still forced into an untenable choice of keeping users productive, or the company safe. Automation of the mundane jobs that are keeping sysadmins away from the important work of ensuring their networks are secure is the best way to meet this new world order challenge.”

You can find out more on the Remotely site.

Photo Credit: baranq/Shutterstock

Author: Martha Meyer